TRIANGLE RECONSTRUCTION

Privacy Policy

Triangle Reconstruction Customer Portal

Effective Date: December 23, 2024
Last Updated: September 24, 2026

Introduction

Triangle Reconstruction ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Triangle Reconstruction Customer Portal mobile application and related web services (collectively, the "Services").

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

1. Information We Collect

1.1 Personal Information You Provide

When you create an account or use our Services, we may collect:

1.2 Information Collected Automatically

When you use our Services, we automatically collect:

1.3 IoT Sensor Data

If you connect humidity/temperature monitoring devices (Shelly sensors), we collect:

1.4 User-Generated Content

We collect content you voluntarily provide:

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery

2.2 Communications

2.3 Service Improvement

2.4 Business Operations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

Provider Purpose Data Shared
Auth0 User authentication and identity management Email, name, authentication credentials
Google Cloud Platform Cloud hosting, data storage, and processing All service data (encrypted)
Firebase Cloud Messaging Push notification delivery Device tokens, notification content
SendGrid Transactional email delivery Email address, notification content
Jobber CRM, scheduling, and payment processing Name, email, phone, address, service history
Shelly Cloud IoT device management Device identifiers, sensor data

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

3.3 Business Transfers

If Triangle Reconstruction is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Data Retention

We retain your information for as long as necessary to:

Retention Periods:

Data Type Retention Period
Account Information Duration of account; deleted when you delete your account
Sensor Data (Customer tier) 90 days of historical data
Sensor Data (Service Member tier) Extended retention per subscription terms
Service Request Records Requests passed to our scheduling system are kept there as business records for 7 years; the copy in your account is deleted with it
Payment Information As required by financial regulations

When you delete your account, it is deleted immediately: your sign-in, your profile, your sensors and their readings, your alerts and notifications, the requests you made in the app, and the files you uploaded. Uploaded files are removed from storage at the same time, or within a day if storage is briefly unavailable. We keep a record that an account was deleted, holding no personal information, so that it is not recreated. Quotes, invoices, job and visit records, and photographs our crew took at your property are business records kept in our scheduling system and are not deleted with your account.

5. Data Security

We implement industry-standard security measures to protect your information:

5.1 Technical Safeguards

5.2 Operational Safeguards

5.3 Your Responsibilities

6. Your Privacy Rights

6.1 Access and Portability

You have the right to: - Access the personal information we hold about you - Request a copy of your data in a portable format - Review your sensor data history within the app

6.2 Correction

You may update or correct your account information at any time through: - The mobile app's profile settings - Contacting our support team

6.3 Deletion

You may delete your account and personal information by: - Using Delete Account in the app (Account → Delete Account) - Following the instructions at https://admin.trc-portal.app/delete-account if you no longer have the app - Contacting us at info@trianglereconstruction.com or (919) 924-7600

Deleting your account does not cancel a Crawlspace Care Program membership or anything else we bill you for; contact us to cancel those. See Section 4 for what is kept as a business record.

6.4 Communication Preferences

You can manage your notification preferences: - Push Notifications: Adjust in your device settings or app preferences - Email Notifications: Use unsubscribe links or contact us - Essential Communications: Service-critical alerts cannot be disabled while using the service

6.5 Opt-Out

You may opt out of: - Marketing communications (while still receiving service-related messages) - Non-essential data collection for analytics (contact us to request)

7. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at info@trianglereconstruction.com, and we will take steps to delete such information.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

To exercise these rights, contact us at info@trianglereconstruction.com or call (919) 924-7600.

9. International Users

Our Services are operated in the United States. If you access our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. By using our Services, you consent to this transfer.

10. Third-Party Links and Services

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Your continued use of the Services after the effective date of changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Triangle Reconstruction

Data Protection Inquiries:
Taylor Saulsbury, General Manager
Email: taylor@trianglereconstruction.com

13. Acknowledgment

By using the Triangle Reconstruction Customer Portal, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

This Privacy Policy is effective as of December 23, 2024.